Support
Questions, feedback, or something not working right? We read every message and typically reply within 1–2 business days.
Contact us
Email us directly at eddie@barael.com for anything — a bug, a wrong identification, a billing question, or just to say hello.
A plant was misidentified
On any result card, tap “Wrong identification?” and describe what you actually have. Petal will re-identify it using your hint. Every field on a result card is also editable directly — tap any text to correct it yourself.
Managing your subscription
In the iOS app, Full Bloom is purchased through Apple’s In-App Purchase system and billed to your Apple ID. To change or cancel it, open Settings > [your name] > Subscriptions on your device, or tap “Manage subscription” on your Profile, which takes you to the same place.
On the web, Full Bloom is billed by Stripe. Open your Profile and tap “Manage subscription” to reach Stripe’s billing portal, where you can update your payment method, view invoices, or cancel.
A subscription bought on one platform doesn’t carry over to the other, and canceling on one doesn’t cancel the other.
Privacy, blocking, and reporting
You can make your entire profile private from your Profile settings — when private, your garden and finds are visible only to you. You can also choose which individual finds appear on your public page.
To block or report another gardener, open their profile and use the options menu. Blocking removes them from your feed and Discover, and hides your profile from them.
Deleting your account
Open your Profile, tap the edit (pencil) icon, and choose “Delete account” at the bottom. You’ll be asked to confirm once. Your garden, photos, and profile are removed immediately and permanently.
If you can’t sign in, email eddie@barael.com from the address on your account instead. Either way, your personal information is removed as described in our Privacy Policy.
Deleting your account does not cancel a subscription. Cancel an iOS subscription in Settings > [your name] > Subscriptions, or a web subscription from Stripe’s billing portal, before deleting.
Legal
Read our Terms of Service and Privacy Policy.